A used pallet order needs more than a size and a quantity. Your receiving team also needs to know what condition and construction it can accept, especially when equipment or customers have specific requirements.
Tell AR Pallets what the pallets will carry, how they will be supported and which equipment will move them in your Burnaby operation. We can discuss available recycled or remanufactured options against those criteria before you place the order.
Two used pallets can share the same outside dimensions while differing in deck layout, repairs and equipment access. A Burnaby warehouse ordering by size alone can still receive a configuration that does not fit its process.
Discuss the intended load and receiving rules with AR Pallets before choosing recycled or remanufactured options. Our Surrey-based team can confirm available supply against the details you provide. The objective is a clear purchasing specification, rather than an assumption that every used pallet is interchangeable.
If the available recycled configuration cannot meet a critical requirement, discuss another option instead of relaxing that requirement without review.
A grade label is useful only when both buyer and supplier understand what it includes. Ask about the condition criteria behind a description rather than treating “A” or “B” as a complete technical specification.
Clarify whether repaired components are acceptable and whether the proposed batch is consistent enough for your equipment and receiving customer. A photograph can support that discussion, but appearance alone does not establish load capacity.
Recycled and remanufactured descriptions should also be clarified for the order. Ask what is being supplied and how it matches the application instead of assuming those terms describe identical construction.
SEND YOUR ACCEPTANCE CRITERIACompare the delivered pallets with the agreed specification and count. Look for visible damage or differences that require review, and keep questionable units separate from pallets ready for use.
Record the issue with measurements and photographs where appropriate, then contact the supplier. Avoid loading a pallet while a suitability question remains unresolved. Your facility's inspection process should cover each subsequent use, not just the first delivery.
For repeat purchases, keep the accepted specification with the order history. Report any recurring mismatch precisely: for example, an entry clearance that does not suit a pallet jack, rather than simply describing the pallets as “different.” Confirm availability for each order and flag any proposed substitution before dispatch.
Provide the equipment's dimensional and construction requirements first. A mixed batch should not be assumed suitable where the system depends on consistent clearances or contact points. Discuss the required consistency before ordering.
Acceptance depends on the repair, the pallet's condition and the application. Tell AR Pallets if your customer prohibits particular repairs or requires a specific configuration so the available options can be reviewed against that rule.
No. Appearance does not establish a load rating. Supply the weight, distribution, support conditions and handling method and ask about suitability for that use.
No. If the shipment leaves Canada, identify the destination and confirm treatment and marking requirements separately. See our Burnaby heat-treated pallet page for the order checks to discuss.
Send the revised requirements before the next order. An earlier accepted batch is not confirmation that the same specification will satisfy new rules.